Terms of Service

1. Acceptance of Terms

By accessing our website, engaging our services, or entering into a service agreement with ZetaRise Solutions, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations.

If you do not agree with any part of these terms, you must not use our services or access our website.

Effective Date: These terms become effective immediately upon your acceptance or first use of our services.

2. Definitions

For the purposes of these Terms of Service:

• "Company," "we," "us," or "our" refers to ZetaRise Solutions
• "Client," "you," or "your" refers to the individual or entity using our services
• "Services" refers to all services provided by ZetaRise Solutions
• "Website" refers to zetarise.com and all associated subdomains
• "Agreement" refers to these Terms of Service and any project-specific contracts
• "Deliverables" refers to any work product, materials, or services to be provided
• "Intellectual Property" includes but is not limited to patents, trademarks, copyrights, and trade secrets

3. Description of Services

ZetaRise Solutions provides comprehensive digital technology services, including but not limited to:

3.1 Core Services

• Web Development: Custom website development, web applications, and e-commerce solutions
• Mobile Applications: Native and cross-platform mobile app development for iOS and Android
• IT Consulting: Technology strategy, digital transformation, and process optimization
• SEO Audit: Search engine optimization analysis and recommendations
• SaaS Setup & Support: Software-as-a-Service implementation and ongoing support
• E-commerce Solutions: Online store development and management systems

3.2 Service Delivery

Services may be delivered through various methods including:

• On-site consultation and implementation
• Remote development and support
• Cloud-based solutions and hosting
• Ongoing maintenance and support services
• Training and documentation

3.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice. Existing client agreements will be honored according to their specific terms.

4. User Obligations and Responsibilities

4.1 Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information required for service delivery
• Respond promptly to requests for feedback, approvals, and clarifications
• Make timely payments according to agreed terms
• Maintain confidentiality of any proprietary information shared
• Comply with all applicable laws and regulations
• Provide necessary access to systems, accounts, and resources as required

4.2 Prohibited Uses

You must not use our services for:

• Any unlawful purposes or activities
• Transmitting harmful, offensive, or inappropriate content
• Violating intellectual property rights of others
• Distributing malware, viruses, or malicious code
• Attempting to gain unauthorized access to systems or data
• Engaging in spam, phishing, or fraudulent activities

4.3 Content Standards

Any content you provide must:

• Be legally owned by you or properly licensed
• Not infringe on third-party rights
• Comply with applicable content regulations
• Be appropriate for your intended audience

5. Intellectual Property Rights

5.1 ZetaRise Solutions' IP

ZetaRise Solutions retains all rights to:

• Our proprietary methodologies, processes, and frameworks
• Pre-existing intellectual property and tools
• General knowledge and experience gained during projects
• Our brand, trademarks, and marketing materials

5.2 Client IP

Upon full payment, clients receive:

• Ownership of custom-developed deliverables specific to their project
• Rights to content and materials they provided
• License to use third-party components as specified in project agreements

5.3 Third-Party Components

Some deliverables may include third-party components subject to separate licensing terms. We will clearly identify such components and their applicable licenses.

5.4 Portfolio Usage

ZetaRise Solutions may use completed projects in our portfolio and marketing materials unless explicitly restricted in the project agreement.

6. Payment Terms

6.1 Pricing and Fees

• All prices are quoted in Indian Rupees (INR) unless otherwise specified
• Prices are subject to change with 30 days' notice for ongoing services
• Custom project pricing will be provided in detailed proposals
• Additional work outside the agreed scope will be charged separately

6.2 Payment Schedule

Standard payment terms:

• Project-based work: 50% upfront, 50% upon completion
• Ongoing services: Monthly billing in advance
• Large projects: Milestone-based payments as agreed
• Rush orders: 100% payment in advance

6.3 Late Payments

Late payment terms:

• Invoices are due within 30 days of issuance
• Late fees of 1.5% per month may apply to overdue amounts
• Services may be suspended for accounts 60+ days overdue
• Collection costs will be added to delinquent accounts

6.4 Refunds and Cancellations

Refund policy:

• Refunds are considered on a case-by-case basis
• No refunds for completed work or services rendered
• Cancellation fees may apply for terminated projects
• Refund requests must be made in writing

7. Project Terms and Delivery

7.1 Project Scope

• All projects will have clearly defined scope and deliverables
• Scope changes require written approval and may affect timeline and cost
• We will provide regular progress updates throughout the project
• Client approval is required at designated milestones

7.2 Timelines and Delivery

• Project timelines are estimates based on current information
• Delays caused by client feedback or changes may extend delivery dates
• Force majeure events may impact delivery schedules
• We will communicate any potential delays as soon as possible

7.3 Revisions and Changes

• Minor revisions are included within the agreed scope
• Major changes or additional features will be quoted separately
• Unlimited revision packages are subject to fair use policies
• Change requests must be submitted in writing

7.4 Testing and Acceptance

• All deliverables undergo internal testing before delivery
• Clients have 7 days to report any issues after delivery
• Issues reported after acceptance period may incur additional charges
• Final acceptance constitutes completion of the project

8. Warranties and Disclaimers

8.1 Our Warranties

ZetaRise Solutions warrants that:

• Services will be performed with professional skill and care
• Deliverables will substantially conform to agreed specifications
• We have the right to provide the services offered
• Services will comply with applicable laws and regulations

8.2 Disclaimer of Warranties

Except as expressly stated, we provide services "as is" without warranty of any kind, including:

• No guarantee of specific business results or outcomes
• No warranty regarding third-party integrations or services
• No guarantee of uninterrupted or error-free operation
• No warranty regarding future compatibility or updates

8.3 Client Warranties

Clients warrant that:

• They have authority to enter into this agreement
• All provided content and materials are legally owned or licensed
• Use of our services will not violate any laws or third-party rights
• All information provided is accurate and complete

9. Limitation of Liability

9.1 Limitation of Damages

To the maximum extent permitted by law, ZetaRise Solutions' total liability for any claims arising from or related to these terms or our services shall not exceed the total amount paid by the client in the 12 months preceding the claim.

9.2 Exclusion of Damages

In no event shall ZetaRise Solutions be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, revenue, data, or business opportunities
• Damages resulting from third-party actions or services
• Damages beyond our reasonable control
• Damages resulting from client's misuse of deliverables

9.3 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, internet outages, or other force majeure events.

10. Confidentiality

10.1 Mutual Confidentiality

Both parties agree to:

• Maintain confidentiality of proprietary information
• Use confidential information solely for the intended project
• Not disclose confidential information to third parties
• Return or destroy confidential materials upon request

10.2 Exceptions

Confidentiality obligations do not apply to information that:

• Is publicly available or becomes public through no fault of the receiving party
• Was known prior to disclosure
• Is independently developed without use of confidential information
• Must be disclosed by law or court order

10.3 Duration

Confidentiality obligations survive termination of this agreement and remain in effect for 5 years unless otherwise agreed in writing.

11. Termination

11.1 Termination for Convenience

Either party may terminate ongoing services with 30 days' written notice. Project-based work may be terminated subject to completion of current milestones and payment for work performed.

11.2 Termination for Cause

Either party may terminate immediately for:

• Material breach of these terms
• Non-payment of fees (after 60-day grace period)
• Insolvency or bankruptcy proceedings
• Violation of confidentiality obligations

11.3 Effect of Termination

Upon termination:

• All outstanding fees become immediately due
• Each party retains its respective intellectual property
• Confidentiality obligations survive termination
• We will provide completed work upon full payment

12. Dispute Resolution

12.1 Good Faith Negotiation

Parties agree to attempt to resolve disputes through good faith negotiation before pursuing formal proceedings.

12.2 Mediation

If negotiation fails, disputes shall be submitted to mediation by a mutually agreed mediator before proceeding to arbitration or litigation.

12.3 Arbitration

Disputes not resolved through mediation may be submitted to binding arbitration in accordance with applicable arbitration rules and procedures.

12.4 Limitation Period

Any claims must be brought within one (1) year after the cause of action accrues, or such claim shall be forever barred.

13. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Any legal proceedings shall be conducted in courts having jurisdiction in Bangalore, Karnataka, India.

14. Modifications to Terms

14.1 Updates

We may update these Terms of Service from time to time. Updated terms will be posted on our website with the revision date.

14.2 Notice

Significant changes will be communicated via email or website notice at least 30 days before taking effect.

14.3 Continued Use

Continued use of our services after changes become effective constitutes acceptance of the updated terms.

14.4 Existing Agreements

Changes to these terms do not affect existing signed project agreements unless specifically amended.

15. Contact Information

For questions about these Terms of Service or our services, please contact us: